Support

Plurae is still preparing for public App Store launch. These notes cover the current product surface and the payment flow being built for launch.

How do I get Plurae?

The public App Store download is not live yet. When it is ready, the homepage will show the App Store badge.

How do tokens work?

Model turns reserve an upper-bound cost, then settle to the actual cost when the response finishes. The Activity screen shows the cost trail so you can see what was spent.

Can I buy credits with crypto?

Not from the public web page yet. The redemption-code flow is built, but Coinbase hosted-checkout IDs still need operator setup before this site can accept payment.

What if I lose a redemption code?

Save the code before leaving the redeem page. Plurae does not collect an email address or create a web account, so automated recovery is not available. If you paid through Coinbase and lost the code before redeeming, contact support with the Coinbase charge ID.

Which model providers are available?

The current catalog includes Anthropic, OpenAI, Google, DeepSeek, xAI, and an Auto route. Provider retention differs by model and is labeled in the picker.

Does Plurae store my prompts?

No. The Worker streams prompts and responses for the turn and does not store the content. Local chat history and memories live on your device and, if enabled, in your private CloudKit database.

Contact

Email support@plurae.app. There is no support form, tracker, or helpdesk widget on this site.